Workflow Optimization and Patient-Centered Design at Mass General Brigham’s High-Efficiency Outpatient Facility

The innovative design and operational strategies at this high-efficiency MRI facility have significantly enhanced patient throughput and satisfaction. By addressing key bottlenecks in the MRI workflow, focusing on shortening the time spent during key periods in the MRI examination, including the patient preparation, table turnaround, and gradient times, substantial improvements in performance metrics have been achieved. The optimized facility’s ability to reduce appointment slots from 45 to 30 minutes, while improving on-time performance and patient experience, showcases the promise of this multi-faceted approach. As healthcare systems worldwide grapple with increasing demand for MRI services, the Assembly Row model offers a blueprint for optimizing imaging workflows without compromising image quality or patient care.